Returns Policy

Shipping

For local Singapore deliveries, you will receive your order within 3-5 business days.

For International deliveries, timing will vary depending on region.

International deliveries will take up to 14 business days for items that are available and up to 12-14 weeks for all rug orders for rug designs that are currently not in ready stock and which need to be ordered in.

Please note that all duties and taxes payable on international orders are at the responsibility of the buyers.

Return Policy:

At The Cinnamon Room, we stand behind the quality of our products and want every purchase to be a positive experience. All our products are handmade and as such slight variations may exist due to the nature of the natural materials and the handmade craftsmanship used in production of each piece.

We will do our best to make things right if you are not satisfied. If you change your mind, you may return the product within 5 days of the date you received it.

Return Eligibility:

Please ensure that your items meet all of the following returnable conditions:

  • Within 5 days of delivery
  • New Condition and Unused
  • Original Packaging

Refunds

As shipping is a hard cost we incur from our logistic partners, please note that all delivery costs are non-refundable, and there is restocking fee of 10% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Shipping Fee – Restocking Fee.

Please do note that the restocking fee will also apply if you wish to return the item(s) to place another order.

Cancellation

If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 3 working days from original purchase date and you will be refunded the amount paid less the credit card processing fees.